Step by step instructions for updating your Charge 3 can be found here. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. *Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We've begun releasing new firmware (1.88.11) for Charge 3 to customers. Thanks for your patience and interest, we look forward to hearing your feedback on the new firmware. It should be rolling out to everyone soon. If you have a different inquiry, please post in a thread with a similar topic or create a new post.ħ/23 Update: the firmware update has only rolled out to a small percentage of users, and will roll out further next week. Please use this thread to share your experience updating the firmware once it's received. If you don't see the option to update, don't worry - you'll have it soon! We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. This is a progressive rollout, and all customers can expect to have it within a few weeks. 8/14 Update: We are continuing to roll out the firmware update for Charge 3 and expect more users will see it as available.
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